Ecommerce can be defined as the buying and selling of goods electronically online. It is popular because of the many benefits of e-business -internet marketing, electronic funds transfer, mobile commerce etc. Online retail shopping goes directly to consumers through mobile apps, websites, voice assistants, chats, chat bots etc. Sellers are a part of online marketplaces where many third-party sales take place. The opportunity of selling online has helped several businesses earn more and grow successfully in the digital platforms. Here’s some information to explain the benefits of E-commerce for businesses
The products and services are ready 24x7. The result is that seller can offer the item any place, any time. Customers are always present on an ecommerce marketplace - They are likely to return for repeat purchases online because of the conveniences they get. These conveniences include free shipping, express order delivery, deals and discounts, subscription advantages. Good reviews result in extra benefits of ecommerce. Sellers can leverage this customer flexibility to build their revenue. They can sell on an online marketplace confidently knowing that there are plenty of buyers. Shoppers can save time using online marketplaces. They get other benefits like fast delivery, comfort of shopping from home, quick price comparison.
Advantages of E-commerce marketplaces is that they permit multiple payment modes that include UPI, cash on delivery, card on delivery, net banking, EMIs on credit or debit card and pay-later credit facility. Sometimes a buyer reaches the checkout page but doesn’t complete the purchase. Here, we can notify customers via phone messages, email to finish buying. Payment modes can be merged with a dedicated wallet amount so that sellers no longer have to lose a potential sale opportunity due to lack of available payment modes.
All the details of the products, their prices and descriptions are available on the online shopping sites. In a physical store, sellers may not be able get access to so many details –they only have better knowledge about their own inventory. This is one more benefit for the customer too. When people see many items ready for purchase, they feel more confident about spending.
One of the biggest advantages of ecommerce to business that keep sellers interested in online selling is cost reduction. Many sellers have to pay lots to maintain their physical store. They may need to pay extra upfront costs like rent, repairs, store design, inventory etc. In many cases, even after investing in services, stock, maintenance and workforce, sellers don’t receive desired profits and ROI. With an ecommerce store, a seller can reduce how much is spent in store upkeep.
Customers can spend less time shopping for what they want. They can easily browse through many items at a time and buy what they like. When online, customers can find items that are available in physical stores far away from them or not found in their locality. They can go online, search for an item, get a fast response and can buy it easily and quickly!
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